Reports

Conversation volume, team performance, and AI metrics

+18%

4,821

Total Conversations

-22%

38s

Avg Response Time

+0.3

4.8

CSAT Score

+9%

1,203

Unique Customers

Conversation Volume

Daily conversations over the selected period

250187125620
82
95
78
110
125
98
142
132
155
148
168
175
162
180
195
188
201
194
210
203
185
198
215
208
195
220
228
215
240
235
151015202530

Team Performance

🤖

Kin AI Agent

2,847 convos

★4.9
KN

Krishnakant N.

342 convos

★4.7
PS

Priya Sharma

289 convos

★4.6
MR

Marco Rossi

201 convos

★4.8

Channel Breakdown

Chat (Web)47%
Email28%
WhatsApp14%
Phone & SMS11%